Shipping Policy

Last Updated: May 29, 2026

At EZRO, we are committed to delivering your orders safely, quickly, and efficiently. Please review our shipping policy below for information regarding order processing, shipping timelines, and delivery.

Order Processing

• All orders are processed within 1–2 business days after order confirmation and successful payment verification.

• Orders placed on weekends, public holidays, or non-working days will be processed on the next business day.

• During peak sale periods, festivals, or promotional events, order processing may take slightly longer than usual.

Shipping Coverage

We currently ship across India and strive to deliver to all serviceable pin codes through our trusted logistics partners.

Estimated Delivery Time

Delivery timelines may vary depending on your location and courier availability.

Estimated Delivery Times:

• Metro Cities: 3–5 Business Days

• Other Cities & Towns: 4–7 Business Days

• Remote Areas: 5–10 Business Days

Please note that these are estimated delivery timelines and may be affected by factors beyond our control.

Shipping Charges

• Free Shipping is available across India on most orders.

• Any applicable shipping charges, if any, will be displayed during checkout before payment.

Cash on Delivery (COD)

EZRO offers Cash on Delivery (COD) on selected serviceable locations across India.

Please note:

• COD availability depends on your delivery pin code.

• Certain orders may require prepaid payment at our discretion.

Order Tracking

Once your order has been shipped, you will receive:

• A shipping confirmation email and/or SMS

• A tracking number

• Courier partner details

You can use the provided tracking information to monitor the status of your shipment.

Delivery Delays

While we make every effort to ensure timely delivery, delays may occur due to:

• Weather conditions

• Public holidays

• Courier service disruptions

• Natural disasters

• Government restrictions

• High order volumes

EZRO shall not be held responsible for delays caused by third-party logistics providers or circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

EZRO will not be liable for delivery issues resulting from:

• Incorrect addresses

• Incomplete address information

• Incorrect phone numbers

• Failure to receive the package at the delivery location

Additional shipping charges may apply for reshipment of returned orders.

Damaged or Missing Items

If your order arrives:

• Damaged

• Defective

• Incomplete

• Incorrect

please contact our support team within 48 hours of delivery with photographs and order details for prompt assistance.

Lost Shipments

In the rare event that a shipment is lost in transit, we will work with our courier partners to investigate the matter and provide an appropriate resolution.

Contact Us

For shipping-related questions or assistance, please contact us:

EZRO
Email: ezrofficial52@gmail.com